Frequently Asked Questions

1) Who We are?

MCT Care is one of the leading NDIS service providers of Australia which is providing a variety of services nationally. MCT Care is established to provide support and services to people with disability. MCT Care has a team of an experienced health professionals with different expertise to provide support to the NDIS participants. Our main aim is to provide the services to achieve the best outcome for the people with disability, their families and carers who has current NDIS plan. Expert health professionals develop plans, interventions and evaluate frequently by focusing our MOTO: “LIVE THE LIFE, THE WAY YOU WANT”. According to the participants’ requirement, choice and family’s recommendation, we develop different programs and strategies to support the needs to make sure people with disability and their family receive the best services. MCT Care provides a range of services in home and in the community focusing the person centre approach.

2) What services MCT Care is providing?

We are approved NDIS provider for the following services:

  1. Assist personal activities
  2. Community participation
  3. Daily household task/shared living
  4. Development life skills
  5. Assist travel and transport
  6. Support coordination
  7. Plan management

Currently we are focusing Specialized One to one support, Support coordination and plan management services to the NDIS participants.

3) What is one to one support?

The one to one support means one support staff provide support to the NDIS participant to achieve their goal. Currently MCT Care is providing one to one support services to the NDIS participants to develop the following skills:

  1. Maintain Personal Hygiene
  2. Cooking and healthy eating
  3. Regular Exercise
  4. Menu planning and Shopping
  5. Household activities
  6. Medical appointments
  7. To use Public transport
  8. Road safety
  9. Outing for eating and other recreational activities
  10. Money handling and budgeting

4) How does Support Coordination work?

A Support Coordinator will assist to use your plan to achieve your goals, live more independently, develop the way of living skills in the community and in employment. The support coordinators support to connect the participant to develop knowledge, experience and connections with the community and wider system of support. They work together with participant and their family to understand the funded plan and its purpose. They develop and design the support solutions to achieve the participant goals. They understand the participants skills and confidence, and support participant identify what they want from the services. The support coordinators also help to the participant and their family to identify and consider support options and link them to the broader systems of support. They facilitate the participants to implement their plan to achieve their goal and assist them to resolve points of crises and develop capacity and resilience in the participant’s network. They also coach the participant through challenges that come up in future and help to prepare for review and report on achieved outcomes.

5) What does plan managers do?

If you have NDIS Plan, you may have a choice how you would like to handle the financial aspects such as paying for support workers, therapist and other treatments. One of the four options is Plan Management while others are Self-Management, Agency Management and Mixed.

If you choose to be a plan managed, MCT Care provide the plan management services to pay money to the providers directly from your NDIS plan on your behalf.

If you choose to use a Plan Manager, they will:

  • pay your providers for the supports you purchase
  • help you keep track of your funds
  • take care of financial reporting for you

Plan management allows you to:

  • have choice and control over the providers you use;
  • use NDIS registered providers;
  • use non-registered providers (although your Plan Manager must be a registered provider);
  • negotiate pricing to pay less than the NDIS price guide;
  • make value for money decisions in line with your plan;
  • view your plan on the My place portal to keep track of your budget.

6) Where are your services?

We provide services all over the Australia except in South Australia. We are on the way to open other branches in Western Australia.

7) Are you providing online services?

No, our branches are at Brisbane, Toowoomba, Canberra, Darwin, Hobart and Albury, Campbelltown, NSW. Our head office is in Doonside, NSW. Our staffs from various branches look after the area.

8) What is your service speciality?

We provide 24/7 support to our staff from the experienced health professional nationally. We have trained staffs with multilingual. Very positive feedback from the participants and their family members.

9) Can I get services without plan approved?

NO, we are NDIS provider. We only provide services whose plan has been approved.

10) Do you provide assistance to get plan approved?

Yes, our expert team member will guide you. Contact us on 1300 313 381 or email: info@mctcare.com.au
Or you can contact directly to NDIS on 1800 800 110

11) What is NDIS?

  • National: The NDIS is being introduced progressively across all states and territories.
  • Disability: The NDIS provides support to eligible people with intellectual, physical, sensory, cognitive and psychosocial disability. Early intervention supports can also be provided for eligible people with disability or children with developmental delay.
  • Insurance: The NDIS gives all Australians peace of mind if they, their child or loved one is born with or acquires a permanent and significant disability, they will get the support they need.
  • Scheme: The NDIS is not a welfare system. The NDIS is designed to help people get the support they need so their skills and independence improve over time.

Please find more information on: https://www.ndis.gov.au/understanding/what-ndis

12) Why NDIS provide fund?

The NDIS provides funding to the people with disabilities for supports and services aimed at increasing their independence, inclusion, and social and economic participation.

Supports funded by the NDIS need to:

  • be related to the participant’s disability
  • not include day-to-day living costs that are not related to a participant’s disability support needs
  • represent value for money
  • be likely to be effective and beneficial to the participant, and
  • take into account informal supports given to participants by families, carers, networks, and the community.

13) Am I Eligible?

Please check your eligibility in the given website: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible.

14) How much do you charge?

MCT care do not charge directly to the participants. We claim from the NDIS if your plan is approved. Please click the NDIS link for the NDIS price guide, https://www.ndis.gov.au/providers/price-guides-and-pricing

15) How the planning process works?

NDIA process the your plan according to your requirements. Please find the below link https://www.ndis.gov.au/participants/how-planning-process-works.

16) Can I manage my NDIS plan myself?

Yes, you can do. Find more information on the link which you guide you. https://www.ndis.gov.au/participants/using-your-plan/self-management.

17) How can I review my plan?

You can find information on the NDIS portal, please click the link, it will direct.

18) What is the NDIA?

NDIA is the independent agency responsible for implementing the National disability Insurance scheme. It basically works to support the costumer and the family to identify the supports that are required in their life to achieve the individual goals. Please visit below link for more information: https://www.careabout.com.au/ndis/the-ndia

19) Is MCT Care registered for the NDIS?

Yes, MCT care is affiliated with the NDIS scheme since . This includes the best planning from the first meeting with the client, creating the individual plan, choosing the right support and finalizing the best plan into action. MCT will be always there to support the client throughout the whole process.

20) What is MCT Care’s view on the NDIS?

MCT believes that every people have an equal right and responsibility to fulfil their life with dignity and pride despite of the disability. The disability does not define their way of living as well as making own decisions and empowerment.

Thus, MCT Care supports their clients to empower their self-esteem and confidence to empower the costumer to different level of opportunities to improve their future.

21) Do I have to apply for the NDIS now?

NDIS is currently available in certain areas; however, it is extending its range to different part and sector of Australia. Thus, before application MCT requires the location of the costumer and depending on the location it might take few days to months to introduce the scheme. For the new application participant, on need to contact to the nearby NDIS provider for further information and for those who are receiving the current disability supports, our representative from the NDIS will contact the customer to fix the time to make a transaction.


22) How do I know if I can access the NDIS?

For the NDIS access, one must have following requirements:

  • Residency: An Australian citizen holder, Permanent resident or hold a Protected Special Category Visa
  • Age: Should be under 65 years old
  • Location: Should come under the range of NDIS availability
  • Support: You must require support for personal care, daily activities, instrument requirement for daily activities to improve the individual’s goal and ready to participate in the activities to reduce the support needs in future.

Please visit below link for more information: https://www.ndis.gov.au/applying-access-ndis/how-apply

23) What are the steps in accessing the NDIS?

To receive the NDIS services, you should follow the following steps:

  • Check whether one can access the NDIS.
  • Have a first contact with the NDIS either by letter or by phone.
  • Talk to the provider to help to prepare and pre-plan for the NDIS.
  • Meet with the NDIS to develop individual NDIS plan.
  • Receive the individual NDIS plan.
  • Choose the service provider and decide your own support coordination.
  • Put the individual plan into action.
  • Review your individual plan yearly.

Furthermore detail, check on NDIS step-by-step guideline in website: https://www.qld.gov.au/disability/adults/getting-help/national-disability-insurance-scheme-ndis

24) What happens in the meeting with the NDIA?

After meeting with the NDIA, the planner will discuss the costumer life goals and supports that are required to them. The meeting is the important opportunity to make the changes in the services and care in your life, thus on need to be more specific as possible and not to be afraid to ask questions to clear the confusions. Any information’s, assessments, evidences and documentation will further help to support the request. Please visit below link for more information: https://www.ndis.gov.au/participants/creating-your-plan/planning-meeting-checklist

25) Can I take someone with me to my meeting with NDIA?

Yes, you can take any one with you to the meeting which can be anyone from your family member, support person and next to kin with you to accompany. Please visit below link for more information: https://www.ndis.gov.au/participants/creating-your-plan/planning-meeting-checklist

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